Frequently Asked Questions

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1. What happens if movers damage my items?

Movers Palo Alto is a fully licensed and insured local moving company that includes moving insurance in our standard moving rates, which means that you won’t have to worry about damages. Accidents do tend to happen no matter how hard we try to avoid them, but we will always compensate for the damage and handle these issues in a professional manner.

2. Can movers move in the rain?

Our professional movers are trained to the highest standards of moving, which means that they will have no issue moving in difficult conditions as long as they are safe for moving. They will bring additional padding materials to ensure the safety of your belongings.

3. Can movers hold your stuff overnight?

Some moving companies might provide you with the convenient solution of storing your belongings overnight. Unfortunately, our capacities are full at the moment, and for the time being.

4. How do movers pack clothing?

Movers Palo Alto will provide you with up to 10 wardrobe boxes in which you can efficiently place your hanging clothing and secure the efficient transportation of them to your new location – at no additional cost.

5. Can movers move one piece of furniture?

This is something you should check with your moving company as each has a different policy from one another. Movers Palo Alto doesn’t usually conduct such small moves, as we do have a 3-hour minimum charge – but we would gladly provide you with this kind of service.

6. Will movers move full dressers?

We always advise our clients to empty their heavy furniture as we want to complete your move in the most efficient manner possible. Doing this, our movers will be able to handle your valuables safely, and complete the process faster resulting in a more affordable moving experience as well.

7. What will movers refuse to move?

Any items that might be harmful to your move will not be moved by Movers Palo Alto – including guns, toxic liquids, chemicals, flammable liquids and similar items. It is best to give us a call and ask us about the specific item you might be having concerns about.

8. How many movers should I hire?

Our moving specialists will advise you on the best moving crew size needed to complete your move in a satisfactory manner, depending on quite a few factors including the size and complexity of your move etc. The number of movers needed to complete your move depends on a lot of aspects, and by requesting a free moving quote you will know exactly what our moving specialists think is the best approach for your relocation.

9. Will movers take my bed apart?

Movers Palo Alto provides each client of our standard services with the service of furniture disassembly and reassembly with our own tools – at no extra charge to ensure the safest form of handling your belongings until the completion of your move.

10. How much do movers charge per hour?

By giving us a call and requesting a free moving quote, we will provide you with an exact moving quote that has no hidden or additional fees. The hourly rate of your move depends on a large number of factors, which is why we can provide you with this information only once we gather enough details regarding your move.